Frequently Asked Questions - Cramer Imaging - Quality Fine Art Photography
Cramer Imaging

Landscape Photography | Nature Photography | Fine Art Photography


Cramer Imaging

Frequently Asked Questions

Frequently Asked Questions Touch or click on the arrow next to your question to open the answer.

  • What forms of payment do you take?

    • We currently accept all major forms of credit and debit cards through Shopify's or PayPal's secure transaction platform.

  • Do you offer matting or framing services?

    • No.  Those are not services we currently offer but we may offer either or both at some point in the future.  Keep checking back.

  • What kind of paper do you use for your photos?

    • We use archival (acid-free) luster (or semi-gloss) paper for our beautiful fine art photo prints.  This choice yields the best results for color and quality of the image in addition to enduring for many years to come.

  • I see a photo I want to buy which isn't listed in your store.  Can I still buy it?

    • If you see a photo you want to buy which we aren't currently featuring in our store, then please email us with which photo it is that you want.  Include a page where the photo is currently displayed and tell us from top to bottom, then left to right, which photo it is in addition to what it depicts.

      We don't guarantee that we will have a saleable copy of it, but we will let you know either way.

  • I see a watermark on your photo.  I don't want to buy a print with a watermark.  Can you remove it for me?

    • We remove the watermarks for all of our fine art prints.  We only watermark our photos for online use.  Don't worry.  Your fine art print will be pristine and watermark-free when you receive it.

  • How do you ship me my photo order?

    • We ship our prints (not framed, not matted) rolled in shipping tubes.  This is to protect them from bending and other damage in addition to cutting down your cost for shipping.

  • Do you offer overnight or next day shipping?

    • No. That is not a service we currently offer.  We may offer it in the future.  Keep checking back.

  • Do you ship internationally?

    • No.  That is not a service we currently offer but we may offer it at some point in the future.  Keep checking back.

  • What shipping company do you use?

    • Currently, we use the Post Office or USPS.  We don't believe you should have to pay extra money in shipping charges for a FedEx or UPS employee to drop your package off at the Post Office and have the Postman deliver it to you anyways.

  • When will I receive my order?

    • Because we custom print to order, we require about 10 days to get your photo order ready for shipping.  Then, we estimate it should arrive in about 7 to 10 business days.

      If there's a major holiday during this window (like Christmas), your order will probably take longer to arrive due to the volume of mail and packages everyone is sending.

  • Do you offer film processing or develop old negatives?

    • No.  That is not a service we currently offer.

  • Services not being offered at all

    • Wedding Photography
    • Portrait Photography (babies, couples, families, seniors, maternity, engagements, etc.)
    • Event Photography (family reunions, conferences, etc.)
    • Passport Photos

Don't see your question listed here?  We still want to answer it.  Head over to our contact page and ask us directly.  We'll get back to you in a couple of business days or less.