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FAQ

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Delivery Details

Once you have completed your order, you’ll receive a confirmation email with your order details.

Payment

We use Stripe to process our credit and debit card orders.

Order Issues

We can still sort this for you as we offer a 30-day return policy.

Technical Issues

Run into a problem with our website or your order?  Please tell us about it and we'll get right on it.

Delivery Details

Once you have completed your order, you’ll receive a confirmation email with your order details.

Products & Sizing

We have an accurate sizing guide at the very bottom of our website under the Customer Service section.

Payment

Payment is due in full at the time of order.

Order Issues

We can still sort this for you as we offer a 30-day return policy.

Technical Issues

Run into a problem with our website or your order?  Please tell us about it and we'll get right on it.

Other

To create an account you just need to click 'Log In / Sign Up' in the top right.

Frequently Asked Questions

Use the search boxes to quickly find the answer(s) to your question(s) based on category or browse the list for yourself.

Product Questions

We currently accept all major forms of credit and debit cards through Stripe’s secure transaction platform.

We no longer accept PayPal for card transactions. If you would like to know more about why, check out this article.

Yes we do offer matting and framing services. Currently, you can choose from 3 different styles of picture frame. We choose a mat which we feel will best compliment the photo print you order.

We use archival (acid-free) luster (or semi-gloss) paper for our beautiful fine art photo prints. This choice yields the best results for color and quality of the image in addition to enduring for many years to come.

If you see a photo you want to buy which we aren’t currently featuring in our store, then please email us with which photo it is that you want. Include a page where the photo is currently displayed and tell us from top to bottom, then left to right (if relevant), which photo it is in addition to what it depicts.

 

We don’t guarantee that we will have a saleable copy of it, but we will let you know either way.

 

Email Me

We remove the watermarks for all of our fine art prints. We only watermark our photos for online use. Don’t worry. Your fine art print will be pristine and watermark-free when you receive it.

That’s a very good question.  Believe it or not, there’s a lot more that clicking a shutter which goes into creating fine art photography.  There’s a lot of planning and processing which we do behind-the-scenes. If you would like to know what goes into what we do, check out this blog post about the subject.

We currently accept all major forms of credit and debit cards through Stripe’s secure transaction platform.

We no longer accept PayPal for card transactions. If you would like to know more about why, check out this article.

Yes we do offer matting and framing services. Currently, you can choose from 3 different styles of picture frame.  We choose a mat which we feel will best compliment the photo print you order.

We use archival (acid-free) luster (or semi-gloss) paper for our beautiful fine art photo prints.  This choice yields the best results for color and quality of the image in addition to enduring for many years to come.

If you see a photo you want to buy which we aren’t currently featuring in our store, then please email us with which photo it is that you want. Include a page where the photo is currently displayed and tell us from top to bottom, then left to right (if relevant), which photo it is in addition to what it depicts.

We don’t guarantee that we will have a saleable copy of it, but we will let you know either way.

 

Email Me

We remove the watermarks for all of our fine art prints. We only watermark our photos for online use. Don’t worry. Your fine art print will be pristine and watermark-free when you receive it.

That’s a very good question.  Believe it or not, there’s a lot more that clicking a shutter which goes into creating fine art photography.  There’s a lot of planning and processing which we do behind-the-scenes. If you would like to know what goes into what we do, check out this blog post about the subject.

Shipping Questions

We ship our prints (not framed, not matted) rolled in shipping tubes. This is to protect them from bending and other damage in addition to cutting down your cost for shipping.

Matted and framed prints are shipped in high quality fine art boxes with lots of padding. This is to protect both the glass and the picture frame from damage during shipping. Up to 3 different framed prints can be shipped together in the same box if they are similarly sized.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

We currently use FedEx to drop ship your order to you.

Because we custom print to order, we require about 10 business days to get your photo order ready for shipping. Then, we estimate it should arrive in about 7-10 business days.

If there’s a major holiday during this window (like Christmas), your order will probably take longer to arrive due to the volume of mail and packages everyone is sending.

We ship our prints (not framed, not matted) rolled in shipping tubes. This is to protect them from bending and other damage in addition to cutting down your cost for shipping.

Matted and framed prints are shipped in high quality fine art boxes with lots of padding. This is to protect both the glass and the picture frame from damage during shipping. Up to 3 different framed prints can be shipped together in the same box if they are similarly sized.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

We currently use FedEx to drop ship your order to you.

Because we custom print to order, we require about 10 business days to get your photo order ready for shipping. Then, we estimate it should arrive in about 7-10 business days.

If there’s a major holiday during this window (like Christmas), your order will probably take longer to arrive due to the volume of mail and packages everyone is sending.

Service Questions

We do offer a refund policy.  Use this link to read up on it.

No. That is not a service we currently offer.

There are several kinds of photography services which we do not offer at all.  These include:

  1. Wedding Photography
  2. Portrait Photography (babies, couples, families, seniors, maternity, engagements, etc.)
  3. Event Photography (family reunions, conferences, etc.)
  4. Passport Photos
  5. Photo Editing (improve someone else’s photo)

We do offer a refund policy.  Use this link to read up on it.

No. That is not a service we currently offer.

There are several kinds of photography services which we do not offer at all.  These include:

  1. Wedding Photography
  2. Portrait Photography (babies, couples, families, seniors, maternity, engagements, etc.)
  3. Event Photography (family reunions, conferences, etc.)
  4. Passport Photos
  5. Photo Editing (improve someone else’s photo)

General Questions

The reason that our images are so small and look a bit pixelated on larger monitors is because we drop the resolution for the internet. Because we drop the photo size (and the file size at the same time), our webpages load much faster than other photographers’ websites do.

That’s a really good question. Check out our answer here.

Product Questions

We currently accept all major forms of credit and debit cards through Stripe’s secure transaction platform. We no longer accept PayPal for card transactions. If you would like to know more about why, check out this article.

Yes we do offer matting and framing services. Currently, you can choose from 3 different styles of picture frame.  We choose a mat which we feel will best compliment the photo print you order.

We use archival (acid-free) luster (or semi-gloss) paper for our beautiful fine art photo prints.  This choice yields the best results for color and quality of the image in addition to enduring for many years to come.

If you see a photo you want to buy which we aren’t currently featuring in our store, then please email us with which photo it is that you want. Include a page where the photo is currently displayed and tell us from top to bottom, then left to right (if relevant), which photo it is in addition to what it depicts.

We don’t guarantee that we will have a saleable copy of it, but we will let you know either way.

 

Email Me

We remove the watermarks for all of our fine art prints. We only watermark our photos for online use. Don’t worry. Your fine art print will be pristine and watermark-free when you receive it.

That’s a very good question.  Believe it or not, there’s a lot more that clicking a shutter which goes into creating fine art photography.  There’s a lot of planning and processing which we do behind-the-scenes. If you would like to know what goes into what we do, check out this blog post about the subject.

Shipping Questions

We ship our prints (not framed, not matted) rolled in shipping tubes. This is to protect them from bending and other damage in addition to cutting down your cost for shipping.

Matted and framed prints are shipped in high quality fine art boxes with lots of padding. This is to protect both the glass and the picture frame from damage during shipping. Up to 3 different framed prints can be shipped together in the same box if they are similarly sized.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

No. That is not a service we currently offer but we may offer it at some point in the future. Keep checking back.

We currently use FedEx to drop ship your order to you.

Because we custom print to order, we require about 10 business days to get your photo order ready for shipping. Then, we estimate it should arrive in about 7-10 business days.

If there’s a major holiday during this window (like Christmas), your order will probably take longer to arrive due to the volume of mail and packages everyone is sending.

Service Questions

We do offer a refund policy.  Use this link to read up on it.

No. That is not a service we currently offer.

There are several kinds of photography services which we do not offer at all.  These include:

  1. Wedding Photography
  2. Portrait Photography (babies, couples, families, seniors, maternity, engagements, etc.)
  3. Event Photography (family reunions, conferences, etc.)
  4. Passport Photos
  5. Photo Editing (improve someone else’s photo)
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